Evara Health at Highpoint

alysen sherlock a month ago

Getting my daughter established as a new patient was a nightmare from the beginning. There were major communication barriers with the answering service, information was entered incorrectly, and it took approximately 1.5 hours to coordinate everything with her insurance. We were required to list a physician from this office on her insurance card, only to find out at the appointment that this physician was not there and could apparently be unavailable for weeks at a time. My daughter has Level 3 autism, is nonverbal, and requires medically necessary ABA therapy. We needed a simple continuation-of-care form signed by the appropriate physician by Monday afternoon to prevent her ABA services from being interrupted. I repeatedly explained this deadline and the consequences to the staff and office manager. Instead of focusing on resolving it, the office manager argued with me about who could sign the form. When I explained that the ABA clinic had specific insurance requirements, she responded, “I know how it works. I actually used to work there.” Minutes later, she sarcastically asked, “So is Amanda still handling all of this?” When I told her, “No, it’s actually Shannon,” that argument

anna a month ago

I am extremely frustrated with the complete lack of customer service I have experienced while simply trying to make a dental appointment. Today, I spent 30 minutes on the phone waiting for someone to answer. When a representative from the call center finally picked up, I provided all of my information and was then placed on hold for another 10 minutes, only to be told that someone would call me back within 48 to 72 hours to schedule an appointment. This is now the third week in a row that I have gone through this same process. If your call center representatives are unable to schedule appointments, then what exactly is the purpose of having a customer service line? Why are patients being kept on hold for 30–40 minutes just to be told that someone might call them back several days later? What is even more unacceptable is that I was told that if I want to make an appointment, I can drive to the dental office and schedule it in person. That is absolutely ridiculous. I should not have to drive 25 minutes each way, take time away from my job, waste gas, and spend nearly an hour traveling simply to make an appointment that should take a few minutes over the phone. This is a dental o

Troy Rogers 2 months ago

First off, I'm in healthcare myself and currently in school to get my doctorate. When visiting or calling a healthcare provider, you should never have to deal with someone with an attitude. Part of being in healthcare is being compassionate, understanding, and do your best to help a patient. I call Evara Health during business hours, for a lady that said her name was "AM", she answers the phone with an attitude, and says to call back during business hours. Then tells me and my wife , they are not open and she can't help. She started getting more mad and being a smarty pants (very unprofessional) telling us to call back at a later time that they was now closed.. anyways, she shouldn't have a job there and I HIGHLY recommend Evara health looking into this. Im sure I'm not the only one who has felt this with her. She then hangs up on us, I call back immediately, wait in the call cue, then someone answers and actually helps me with no issues. Evara health is overall a decent place, but y'all are only as strong as your weakest link which is who's answering the phones for you. Do better ..

Crissy J 2 months ago

This is a great place to go to from the physicians to the pharmacy all the way to the referrals and authorizations department I have had compassionate Care with all the employees here I want to give a big shout out to Felana in the authorization's department I've had some severe medical conditions and she got my authorizations within 24 hours for all three specialties that I needed to see. Felana understood the severity of my condition and worked tirelessly in communicating with the providers that I needed to see along with the insurance company. I also want to give a shout out to Dr Chanel Lear for her hard work and dedication throughout the whole process of my medical conditions she is caring compassionate and thorough with her job thanks EVARA HEALTH for everything you do CRYSTAL J

Lisa Linnan 3 months ago

I love evera health Dentist office ! Expecially .Alexa and Dr Rivera which went above and beyond for me today. They squeezed me in even with all the extra workload. I am so Very Grateful and would recommend them to everyone ! They care, and it really does show. Thank you both for being so amazing I appreciate you and all you do for us all!! Lisa Marie Linnan